top of page

PRIVACY POLICY

Our Commitment to Trust & Transparency

At Redwood Craftworks, everything we do is rooted in trust. Just like the roots beneath the surface, transparency matters even when it isn’t always visible.

We believe you should understand how your information is handled when you visit our site or place an order. This Privacy Policy explains what data we collect, why we collect it, and how we use it — clearly, honestly, and without hidden agendas.

Information We Collect

Information you provide directly

When you interact with our site, you may voluntarily provide information such as:

  • Your name

  • Email address

  • Shipping and billing information

  • Order details

  • Messages sent through our contact form

This information is used only to process orders, respond to inquiries, and provide customer support.

Online Store & Order Processing

Orders placed through our online store are processed using trusted third-party services, including print-on-demand production and shipping partners.

We share only the information necessary to:

  • Produce your item

  • Ship your order

  • Process payment securely

We do not sell or rent your personal information.

Abandoned Cart Emails

If you begin checkout and provide an email address but do not complete your purchase, we may send a reminder email about your unfinished order.

These messages are transactional in nature and are sent solely to help you complete your purchase. They are not marketing or promotional emails.

Cookies & Site Functionality

Our website uses essential cookies required for core functionality, including:

  • Site navigation

  • Shopping cart and checkout

  • Session management

  • Security and fraud prevention

These cookies are necessary for the site to function properly and cannot be disabled.

Security & Spam Prevention

We use security tools such as Google reCAPTCHA to:

  • Prevent spam and abuse

  • Protect forms

  • Protect checkout and login processes

These tools are used strictly for security purposes and are not used for advertising, analytics, or tracking users for marketing.

Analytics & Advertising

At this time, we do not use third-party advertising, marketing, or tracking cookies. Wix provides basic, aggregated site analytics as part of its platform to help us understand general site usage, but this data is not used for advertising or cross-site tracking.

Managing Cookie Preferences

You can manage or change your cookie preferences at any time using the privacy settings icon (thumbprint) available on the site.

Data Sharing

We only share personal information with third parties when necessary to:

  • Process payments

  • Fulfill orders

  • Provide required site functionality

All partners are required to handle data securely and only for the intended purpose.

Your Rights

Depending on your location, you may have rights related to your personal data, including the right to:

  • Access the data we hold about you

  • Request corrections

  • Request deletion, where applicable

To make a request, please contact us using the information below.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, you can contact us through the contact form on our website.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in site functionality or legal requirements. Any updates will be posted on this page.

Last updated: 02/04/2026

bottom of page